Partner power
EUROPE system . “ We can also do some prequalifying studies with the customer as part of this process , where we set out what we need from a mortgage customer .” Not only does this save time a for a customer who YBS would not be able to lend to , but also helps staff to schedule appointments that are more likely to result in a completed mortgage journey .
Partner power
The mortgage appointment breakthrough highlights the massive benefit to be reaped from leveraging the expertise of partners .
Indeed , the biggest eye-opener for White in Asia and Australia was the potential of partner power , beyond simply outsourcing to reduce costs . “ Now it is about a multitude of factors as well as cost , including economies of scale , risk mitigation , access to resources and agility with digital ,” he states .
McCleod ’ s remit as Head of IT very much involves the establishment of a strong , agile partnership network ; a network that appreciates and understands each other ’ s requirements , ambitions and approaches to innovation .
“ The challenge facing the industry at the moment is one of ‘ what is a digital strategy for an organisation ?’” he says . “ Our partners are very keen to understand that so they can respond with services and applications to support and enable it . So while our partners may or may not have a distinct digital strategy , they will understand what our future is and allow us to become more agile by , in many cases , connecting up applications that already exist , rather than building their own .”
Again these partnerships and technology investments circle back to the needs and expectation of YBS customers , with McCleod ’ s decisions as Head of IT very much intertwined with the priorities of Mortimer ’ s marketing function .
“ Vendors are creating more adaptable models so they can provide unique experiences for each different business , regardless of the industry they are serving ,” McCleod continues . “ Brand isn ’ t just about the YBS logo , it is about the
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