MIDDLE EAST doubt numerous , they did not arrive without challenges .
“ When you ’ re making IT organizational changes you need to drive collaboration and ensure the businesses are aligned on the strategy . We also hired the right people , despite encountering challenges in finding appropriate caliber across every role .”
Indeed , Mr Said ’ s understandably high expectations of new hires added an extra element to the recruitment test .
“ Finding talent , generally speaking , is a challenge for any CIO ,” he continues , “ but to add to this , I wanted people capable of understanding the businesses and their needs . They report directly to the business , and thus , have the advantage of directly demonstrating how the IT strategy works . It took time but now we are in a very good position and are executing the strategy as we speak .” management framework to lead the ERP program ensured there was a readiness from the businesses to adopt the introduced changes to processes and systems .
“ We worked with the businesses to ensure that every IT project had a sponsor from the business . A change management plan was put in place when it came to the training , communication , and reassessment of roles and responsibilities ,” Mr Said explains .
“ For example , one of the major challenges in ERP implementation was to find the right balance between what each business needs to be customized and the base product
Change management Establishing a change
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