AL GHURAIR
20
Number of countries that Al Ghurair Investment works in
package . Many companies fall into this pitfall and end up with highly customized ERP systems , which may not contribute to the bottom line of the business .
Mr Said collaborated with the executive leadership team , who welcomed the technology road map . “ We looked at the solutions , if customization was a business need with a tangible impact , we accommodated it , but if it was not , then we worked together to identify the best solutions .”
Another important element related to Change Management was Benefit Realization . “ Our governance model includes what we call “ Rear View Mirror ” where we analyze the utilization of the new systems . This helps us answer the question : “ Did we realize the benefit of what we implemented ?”
“ As an example , we realized that a percentage of users were not logging onto one of the systems ,” Mr Said says . “ We are now going back to assess the reason . Are these users
190 May 2017