EUROPE
McDonald ’ s has introduced automated kiosks at over 100 locations in Sweden “ We worked in a small team to pinpoint what was considered to be some of the worst areas , and overall I ’ d say this took about nine months in total before we began to see noticeable improvements in our delivery .”
As we enter Q2 of 2018 , three years into a seven-year transformational journey , Westling can already point to significant progress .
Across more than 100 restaurants throughout Sweden , McDonald ’ s has introduced a new production system ( Made to order ) that is powered through self-service order kiosks . Running alongside this , the company has also launched a mobile application in which customers can utilise promotions and will soon be able to order and pay before they arrive , and only recently it even introduced table service at a number of its franchisees .
“ Table service has been very much appreciated by our guests ,”
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