MCDONALD ’ S
Westling says . “ The new service will be rolled-out in a rapid pace in Sweden . McDonald ’ s Sweden will also launch home delivery . First in the Stockholm city area but other cities will follow soon .”
These changes represent the notion that the technology conversation is much more focused on how you can develop your service delivery .
“ What has happened is that we are now more able to focus on new services and trying to establish a new restaurant experience for our customers ,” says Westling .
But Westling admits that this has been a process that has required patience , a direct result of that malfunctioning infrastructure . Part of the challenge for Westling centred around McDonald ’ s working with a large number of IT vendors , and so he set out to streamline those vendors and work with what he describes as “ critical partners ”.
“ Our franchises are planning to be in business for the long run and so we need to have partners that possess the muscles and the strength to be right alongside us in both the good , and the more challenging times ,” he says . “ Our partners must understand our business and the challenges ahead , be involved in our planning , share industry and technology insights with us ,” he continues .
“ We worked in a small team to pinpoint what was considered to be some of the worst areas , and overall I ’ d say this took about nine months in total before we began to see noticeable improvements in our delivery ”
– Anders Westling , IT Director and CIO of McDonald ’ s Sweden
266 May 2018