AFFINITY PLUS FEDERAL CREDIT UNION
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“ Technology is moving fast ; our members ’ behavior in how they interact with the credit union is evolving ”
— Teri Laufers , CIO , Affinity Plus Federal Credit Union
in the delivery of affordable and sustainable financial services which improve the lives of the credit union ’ s members .
To support employees and cater to growing member demands for agile , digital financial services that provide increased accessibility , exceptional performance and ease of use , the credit union has undergone an extensive digital transformation which impacts all areas of the business . At the heart of Affinity Plus ’ technology foundation , Chief Information Officer ( CIO ) Teri Laufers explains that not only did she seek to execute high standards while implementing a robust digital infrastructure across a three-year transformation , she was also the executive project sponsor during the conversion journey , ensuring that the needs of both members and employees were top of mind .
“ We have transformed seven of our major systems in three years . The goal was to improve these systems , drive efficiency and allow for better service , both for employees and for our members ,” she explains . “ The systems had to be adaptable and flexible as the credit union continues to progress , and be increasingly responsive to our members ’ needs . We wanted the ability to be more nimble . Technology is moving fast ; our members ’ behavior in how they interact with the credit union is evolving , and we need to be able to respond effectively . Moving forward , we feel confident in our ability to do so .”
In 2016 , the company undertook an extensive review of its financial and digital systems , which started the slate of conversions in motion . The credit union ’ s real estate loan origina-
MAY 2019