Scott Rice , CIO , Sprint Corporation
SPRINT CORPORATION
22 we had to focus quickly on digitizing our applications . Our customers now experience better service through digitization , because they have more choice and it is much more convenient . However , technology always changes so we must have a continuous improvement mindset – we ’ re always looking for the next great idea and best solution for our customers .
Any CIO will tell you that the most successful digital transformation plans are those that blur the lines between IT and business . Why ? Because the entire team is behind one unified goal .
For Rice , it was pivotal that the company ’ s digital strategy aligned with its overarching corporate vision . “ When embarking on a digital transformation , there is little chance of success if everyone isn ’ t ‘ pulling the rope at the same time and in the same direction ’,” he observes . “ A lot of companies struggle with this , but we tackled this challenge early .”
Whether behind a screen or in the boardroom , one shared goal at Sprint helped teams revamp the customer journey at all interaction points – online , on the phone or in-store .
EXECUTIVE PROFILE
Scott Rice , CIO , Sprint Corporation
Scott Rice oversees the enterprise Information Technology organization , enabling transformation through the delivery of innovative and evolving technology solutions while assuring efficient and stable operations for all brands . His responsibilities also include cybersecurity strategy and operations , fraud management and Network Functional Virtualization build support . Rice joined Nextel in 2000 and supported BSS transformation and operations . He came to Sprint as part of the Sprint / Nextel merger in 2005 . He is a proven veteran in the telecommunications industry with more than 34 years of experience . Before Sprint , Rice consulted at various US and international carriers and served at AT & T in various capacities . MAY 2019