BCX
92 with customers , it is equally important to seek out value adding innovation at every step of the process – and it has to be done through an equally agile change management mind-set . “ If you ’ re using an agile approach , you ’ re going to be doing things a lot quicker than usual ,” Goliath says . “ Without the right controls , employed in the right way , the sheer pace of delivery and change could be impacting and intrusive on the business . Change management is therefore important not just around the technical things you are changing within the scope of any given project , but also in preparing the organisation – the whole organisation - for the increased pace . I like to think of the whole organisation as one single engine , purring along , powered by a unified change mind-set where everyone is on-board , and collaborating well , and ready to move in complete synchrony . Our teams have come to adopt this manner of thinking and it ’ s deeply embedded in our culture and way of work – it ’ s a mind-set , not a methodology ”, concludes Goliath .
MAY 2020