TELIA INMICS-NEBULA
“People function as part of the value chain in delivering the services or products to the customer ”
KIRSI KANTELE , HR DIRECTOR , TELIA INMICS-NEBULA
“ Customer expectations in this kind of environment is one that supports employee productivity , employee satisfaction and has a focus on security . We are very focussed on data security and our IT assets . Microsoft workplace solutions combined with our services enables us to offer customers services that help them improve employee productivity and customer satisfaction . “ The technology creates seamless communication across all locations and maintains better security of the data and the assets too .”
The teleco ’ s strategy is to grow as a managed service provider , explains Kantele . “ We are an enabler for modern work , with a strong focus also on end user support . The core of our strategy is valuing our people . Our aim is to be the home of experts in IT services .
“ It ’ s a very important part of how we provide the IT services to our customers – such as the end user support ,” she says .
“ It is important to make things always a little bit smarter , simpler and key to this is digitalisation . I could use our HR change journey as an example because for us , becoming one company and being part of the Telia family has created a lot of possibilities .
“ We changed our HR systems to a common system used in Telia – this change contained a lot of synergies , possibilities to analyse data . We laid the groundwork for even better data-driven decision making . This enabled us to focus even more on transformational leadership issues such as performance management , leadership and competence development .”
Customer-centric approach It is this strategy that has driven the Telia Inmics-Nebula customer journey . “ This is something we aim to do for our customers also ,” points out Kantele .
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