TELIA INMICS-NEBULA
“ Enabling them through technology is what matters for each business or function . I think that is the core of what we want to make possible for our customers .
“ The pandemic caused a huge change for us and for many of our customers . It meant working from home in order to keep safe . We were able to support our own employees as well as employees of our customers to make this transition . Our End User Support made great strides in supporting our customers , and our own employees . That was evident when they won the Service Desk of the year award in Finland for the second time . Our partners also played a key role in this success .”
The question of security for customers as well as within Telia Inmics-Nebula is a priority for the company , which has created innovative solutions that monitor security . Kantele says , “ Cyber security is part of our everyday life and the services we offer to our customers . Cyber security threats are rapidly growing due to Covid-19- related work changes . Company employees are working mostly remotely and devices and systems used are not always optimised for that purpose . The use of cloud systems has increased , but quite often these solutions are being used on basic settings . This opens up different kinds of security threats too .
“ We have developed a new offering to check customers ' environments with several different kinds of health checks . This enables us to understand what must be fixed and also fix security related issues there may arise . We have also strong managed services offering to maintain and continuously develop our customers cloud systems .
Working practices and COVID-19 The past 12 months has led to what are now seen as irreversible working practices globally .
“ I think working remotely puts a positive pressure on leaders too . It means they must have good and efficient processes in place and it encourages transparency in terms of targets ”
KIRSI KANTELE , HR DIRECTOR , TELIA INMICS-NEBULA
Kantele believes the working from home mandate won ’ t change dramatically as the pandemic passes .
“ I think it ' s highly likely that we will resort to a hybrid way of working ,” she says . “ Part of our work will be carried out remotely , because it ' s efficient and preferred by many people . But there will also be occasions where face to face processes will occur . A combination of both these working realities will be very positive .” She adds that the pandemic will have lasting reverberations on the mindset of
102 May 2021