Automation in Covid-19
Automation in Covid-19
Research from Deloitte has highlighted that 68 % of business leaders used automation to respond to the impact of the COVID-19 pandemic .
Despite the acceleration of digital transformation initiatives , further research carried out during the first lockdown highlighted that 41 % of consumers found it difficult to access the goods or services they need online during the lockdown period . proof a business for unexpected outcomes .” As well as future proofing , digital transformation may be key to the post-COVID-19 economic recovery . “ Lockdown measures made technology platforms vital to keep teams working , supply chains running and customer services in full operation ,” says Malley . “ As a result , digital transformation initiatives are fundamental for business growth and they will be a critical catalyst for business recovery in the next few years .”
While undoubtedly challenging for businesses , there are potential positives based on the ways organisations respond , as James McElhone , a Partner in Consulting at EY explains : “ Investing in digital transformation has the potential to accelerate new and better ways of working . This was the case well before COVID . However , the impact of the
108 May 2021