DIALOG AXIATA
Sandra
De Zoysa | Dialog Axiata
“ We ' re really in sync with Axiata in terms of our goals and approach … We all learn from one another ’ s challenges and failures , because we ' re all part of the same ecosystem , which is really wonderful ”
SANDRA DE ZOYSA CHIEF CUSTOMER OFFICER , DIALOG AXIATA do . We all knew what we had to achieve . We understood our budgets and how to spend it . And we all had the same level of understanding and knowledge of how to set about the process .”
Throughout Dialog ’ s own digital transformation , De Zoysa reflects that both Axiata and the other brands within the family have been an immensely valuable resource , as they have learned from one another ’ s failures and challenges , shared information and technology , and collaborated on creating market leading standards for customer experience . “ We ' re really in sync with Axiata in terms of our goals and approach . The relationship between Dialog , Axiata and the other companies within our organisation is so close that sometimes you forget you ' re talking and working with people in other countries and markets because it all feels so collaborative and cooperative ,” De Zoysa says . “ We share innovations and technologies throughout Axiata . If something
164 May 2021