DIALOG AXIATA works at Dialog , it will likely be tweaked a little bit and then implemented somewhere else in the group . It is as good as plug-andplay , which reduces the workload and time to market . At the same time , we all learn from one another ’ s challenges and failures , because we ' re all part of the same ecosystem , which is really wonderful .” Service From the Heart At the core of Dialog Axiata ’ s approach to delivering truly seamless , enjoyable customer experiences is the company ’ s core ethos of “ Service From the Heart ”. “ It stands for approaching every customer interaction with passion . It stands for being sincere and putting the customer first , not just paying lip service to the idea ,” says De Zoysa . “ We ' ve really worked hard over the years on this culture transformation initiative .”
The idea of not only talking the talk , but walking the walk , is one that ’ s deeply important to De Zoysa . One of the more unique ways in which she and the whole Dialog leadership team are backing up this commitment can be found in the “ Contact Us ” section of their site .
“ If you go on our website , you can find the contact information for our CEO , the CMO , many of the people on our leadership team ,
1993
Year founded
$ 120.1 bn Revenue
2,717
Number of employees
EXECUTIVE BIO
SANDRA DE ZOYSA
TITLE : GROUP CHIEF CUSTOMER OFFICER
INDUSTRY : TELECOMMUNICATIONS LOCATION : SRI LANKA
Sandra De Zoysa is the Group
Chief Customer Officer of Dialog and the Chairperson of the Digital Customer Experience Expert Working Group for Axiata . She serves on the board of Dialog Business Services in the capacity of a Director . She is a Founding member and a Director of SLASSCOM , the national IT-BPO chamber of Sri Lanka and a founding member and past Vice President of Sri Lanka Institute of Service Management . She is also on the Customer Advisory Board of CX Network , IQPC UK . Sandra ’ s experience spans over 30 years in the Mobile Industry during which she has been the recipient of AX50 – Ambient Experience Leader 2020 , CX Leader of the Year 2019 & CXPA Global CX Impact Award Winner 2015 . She is a Certified Lean Six Sigma Black Belt and a visiting lecturer at the University of Colombo School of Computing since 2009 and a Mentor and Keynote Speaker / Presenter / Panelist and Juror at Global CE / DX / Telco Forums / Conferences & Awards