DIALOG AXIATA
Dialog
5G
between us and our customers , and work to find solutions – even when there are difficulties and trouble .” De Zoysa adds that , “ There ' s a lot of education involved , focused on instilling cultural change , rewiring our employees to really embrace the Service From the Heart ethos , as well as bringing them along with us on our journey as we digitally transform the business and Sri Lanka through our technology and processes .”
Leveraging Technology Technology is a powerful tool at Dialog Axiata , one that De Zoysa stresses must work in tandem with and in support of the core of the business : people . “ Technology plays a very vital role for us ,” she explains . “ We are leveraging a multitude of technologies to support our staff to work better and more efficiently . We want to use these technologies to make life easier for the people within our organisation . If we can make the employee experience frictionless , they can get on with better serving the customer .”
“ We work to gently educate our customers and nudge them towards more efficient digital and social channels ”
SANDRA DE ZOYSA CHIEF CUSTOMER OFFICER , DIALOG AXIATA technologymagazine . com 169