DIALOG AXIATA
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Partnerships are also of paramount importance to De Zoysa and Dialog as a whole . “ We have very strong ties with our long term business partners who together with us ensure our business success ,” she explains . “ They are all part of our wider Dialog family , who help in managing our customer channels efficiently .” Dialog manages its contact center in collaboration with its key partner , Startek . “ They ensure that our customers are connected to our brand ,” says De Zoysa , adding that , “ Locobuzz is our social media contact management solution provider . They help us manage all our social channels on a 24 / 7 basis . Zilione is a Sri Lankan company that Dialog has worked with for well over two decades , and their Customer point of sale management keeps the customer experience across the country connected efficiently in order to handle all our customer experience transactions with ease . Dialog has worked with Verint in the contact management space for over two decades and helps Dialog Business Services with voice logging and associate quality management as well as a robust workforce management solution .” During COVID , Dialog is first to deploy Verint Speech Analytics to process and analyze customer interactions to drive CX and Operational Efficiency . Together with its extensive network of partners , Dialog continues to grow and improve the range of digital channels it uses to connect with its millions-strong customer base .
170 May 2021