MULTICHOICE
“By keeping customers engaged , they feel that they ' ve been given the attention that they deserve ” capabilities to improve the customer experience , he believes that his role at MultiChoice is also to be the business translator between the analytics function and the business function , to ensure his team delivers business value .
He says : “ I think most importantly , I must be a motivator for my teams , to ensure they ' re high performing , enabled and fulfilled as individuals . We are all just human beings and we must listen to our staff as intently as our customers .”
DR . DURREL RAMRATHAN SENIOR MANAGER , MULTICHOICE technologymagazine . com 225