David McGeown , Director of Transformation & Technology , PCS Thailand , on how overhauling processes will create stronger colleague and client relationships
PCS THAILAND
David McGeown , Director of Transformation & Technology , PCS Thailand , on how overhauling processes will create stronger colleague and client relationships
As Director of Transformation and Technology at PCS Thailand , David McGeown found his way into the property industry “ quite by chance ”, he says .
With his work on SAP projects for a company called Centrica – the owner of British Gas – coming to an end , McGeown came across a job advert for a change management and training professional at OCS Group . Since taking on that role in 2008 , McGeown has been a part of the OCS Group – almost 15 years .
Primarily operating as a security and cleaning company , PCS Thailand helps customers to keep their properties secure and keep them clean . Founded over 50 years ago , PCS Thailand started out as an independent business . It joined the OCS Group in the early 1990s .
McGeown explains : “ Our services essentially include anything that you can think of that ensures a building runs efficiently and allows people to operate within the property in whatever capacity they use it for . PCS Thailand is the second biggest business under the OCS Group . We operate in twelve countries – the two largest countries being the UK and Thailand . The group employs around 80,000 people , 30,000 of which are here in Thailand .”
PCS Thailand ’ s core mission is to deliver the best experience of the built environment for its customers and their users . “ So it ’ s really about living our customer values effectively ,” says McGeown .
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