“ Before , our processes were paper-based , but now we have moved forward to more technology-based processes ”
PCS THAILAND
David
McGeown , Director at PCS Thailand
“ Before , our processes were paper-based , but now we have moved forward to more technology-based processes ”
DAVID MCGEOWN DIRECTOR OF TRANSFORMATION & TECHNOLOGY , PCS THAILAND
He adds : “ We are driven by the voice of our customers , and what they want when it comes to the maintenance of their facilities . We make sure that our teams live and breathe this approach .”
PCS Thailand ’ s digital transformation strategy Committed to delivering better outcomes through technology for its customers and frontline colleagues , PCS Thailand ’ s overall digital transformation strategy is , therefore , a sum of two parts .
“ From a customer perspective , our strategy is all about providing real insight into the services that we deliver ,” says McGeown .
He adds : “ We aim to make sure that we can deliver on the quality of service that we offer , and that we can also verify that we are meeting the obligations that we have with our customers .
“ We also want to provide our customers with greater insights into their own facilities and how they are performing , enhancing their operations with our technology offerings .”
By harnessing its people-centric systems , PCS Thailand will provide its customers with real time insights into who has and hasn ’ t turned up for work , as well as the ability to monitor asset performance
“ Take air conditioning for example ,” says McGeown . “ We help our customers to make sure that their air conditioning is functioning
266 May 2022