PCS THAILAND
“ Technology will continue to meritocritise , making it more affordable and therefore realistic for the FM industry here in Thailand to adopt ”
ANN BELL CHIEF EXECUTIVE OFFICER , PCS THAILAND explains : “ We employ 30,000 people in Thailand which equate to roughly 75 % of our cost base , so they are our primary service .”
He adds : “ It is therefore critical for us to manage our primary service delivery resources to enable growth and efficiency . SAP SuccessFactors , although it ’ s an HR programme , will touch every single person that works for PCS Thailand , from our operating officer down to the cleaners and security guards on the frontline .”
With this implementation , PCS Thailand can migrate mountains of paperwork into systemised processes . In doing so , PCS Thailand can provide its colleagues with access to their own data for the first time ever .
“ They ’ ll be able to update addresses , bank details , and access letters for proof of employment and payslips with ease ,” says McGeown . “ They will even be able to access the new HR system via an application called ‘ Line ’ – similar to WhatsApp or Telegram . Line is very widely used in Thailand . So we ’ ve built integration , to tools that our frontline colleagues use in their day-to-day lives .”
But the benefits of SuccessFactors is not limited to those on the frontline : from a management perspective , it provides a huge amount of visibility into who has turned up for their shift , in near real-time , as well as exactly how many job roles are filled and where the organisation ' s recruitment gaps are .
“ We will be able to operate much more efficiently when it comes to recruitment with SuccessFactors ,” says McGeown .
He adds : “ From the point of being recruited to being on the frontline , working for us , we can make that a much quicker process . We are really going to liberate our HR teams from the burden of administration so that they can truly act as an effective human resource function .”
Another way that PCS Thailand is harnessing SAP ’ s solutions is through its Simpler Office , using SAP ’ s intelligent robotic process automation ( IRPA ) tool . Simpler Office is designed to reduce PCS Thailand ’ s administrative processes behind the frontline , which include finance .
McGeown explains : “ It doesn ’ t necessarily impact our frontline colleagues , but adds a burden to the overall business which means we can ’ t deliver as quickly and efficiently as we would like to for our clients .
“ So we are looking to automate as many of our back office finance processes as possible , and SAP is really enabling us to do that because it allows us to shortcut what would have previously been a very cumbersome and onerous project implementation process . This is something that we are soon to go live with and a great example of how we are accelerating our process improvement and process efficiency .”
270 May 2022