driven technology ( vs product-driven technology ) it is essential to put humans at the centre through guardrails and frameworks that protect ethics , equity and wellbeing .
At EY we believe that a humancentric approach is fundamental to the implementation of AI , not only in building adaptability in people but also in preparing them for change , to encourage confidence , adoption and to future-ready the workforce . In fact , EY research highlights that giving specific focus to human-centric factors , such as fear and anxiety , can increase the probability of business transformation success to more than 70 %. When you consider this in the context of Gen AI-driven transformation and investment , this isn ’ t something to be taken lightly .
To make the most of the possibilities from Gen AI , leaders and teams must be able to understand how to use the tool effectively and responsibly , looking at the host of different ways that GenAI will affect people , and proactively managing that change with them . In a successful transformation , human-led support leads to positive outcomes .
Failing to anchor your AI strategy in human realities could put your business at risk of losing out on Gen AI ’ s full potential , while also opening the door to new risks or vulnerabilities .
Q . HOW CAN ORGANISATIONS INVEST IN TRAINING TO EQUIP THEIR WORKFORCE WITH THE NECESSARY SKILLS ?
» Reskilling and upskilling should be a major focus for companies and
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