EXECUTIVE INSIGHT
industry . I can ' t imagine a bigger technological force than AI now that can fundamentally change the way we work . For employees to work seamlessly alongside AI , they need to be equipped with the right skills . This means that as businesses adapt their approach to how work gets done , they must upskill , reskill , attract , and retain the right people .
This means AI cannot be seen in isolation from the workforce . To realise the full potential of generative AI – or any technology – organisations need to bring a holistic , people-centred perspective to the world of work . Instead of just focusing on the capabilities of generative AI , it ’ s important to consider how its use might enhance both the operational and experiential realities of the “ next normal ”, such as AI ’ s impact on cyber and compliance for instance . We know that workers and employers have a desire to skill up , yet a recent EY survey showed that last year , just 17 % of employees and only 22 % of employers prioritised Gen AI-related skills training . Even if the training is initially focused on improving the overall experience of work , the more workers become familiar and comfortable with generative AI tools , the greater the understanding , awareness , buy-in and better application of them .
22 May 2024