Technology Magazine November 2017 | Page 22

Healthcare
High tech
TECHNOLOGY
driven by a need to reduce costs as demand for oil and gas begins to flatten over the coming years .
Healthcare
Almost 90 % of healthcare companies are using AI , but contrary to headlines reporting AI ’ s role in delivering revolutionary diagnosis and treatment for patients , most companies say they are using it in IT , finance , and marketing .
Less than a quarter of the companies surveyed cited R & D as the main focus of their AI investment , with just 11 % saying it would be a major area for investment in the near future . While the potential of technologies such as IBM ’ s Watson in healthcare are clear , and IBM is committing huge resources to the effort , it has also publicly stuttered amongst early adopters . Caution is understandable , then : While most companies surveyed said security was their primary concern , healthcare companies say cultural change around acceptance and trust is a leading obstacle to progress .
High tech
Excluding companies whose reason
for being is AI in of itself , almost all hardware and software makers say they use AI , with 80 % saying the bulk of their investment has been in IT – particularly in the area of cybersecurity . Customer service and sales and marketing are other key areas . Google is a preeminent example of using AI internally to continually improve its search and advertising targeting algorithms . Likewise , the
22 November 2017