CHANGING MARKETS
ASIA PACIFIC
CLICK TO WATCH : FWD INSURANCE PROFILE 103 their emotional intelligence . “ We can customise our courses which are open for all employees to better understand who they are as a person . What are their key strengths against particular areas of improvement ? At the same time , infusing the Agile mindset and Lean thinking , which we believe are the key ingredients for our highly dynamic and fast-moving environment ” adds Chantaravannakul .
For FWD Thailand , ‘ digital ’ doesn ’ t solely encompass IT or technology , but is a mixture between customer centricity , marketing , operations and IT . Over 150 people from multiple departments consequently form part of its digital operations .
CHANGING MARKETS
Combining a fast-moving market with its ambition to provide outstanding customer experience and change peoples ’ views on insurance , FWD Thailand has sought to utilise a blend of in-house and outsourced solutions . Whilst its in-house team has focused on its business domain and use of
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