SEAMLESS COLLABORATION
Verapat Chantaravannakul
FWD INSURANCE
108
SEAMLESS COLLABORATION
By embracing long-term partnerships , particularly in bank assurance , FWD Thailand renewed its existing partnership with TMB Bank in 2017 , forming a critical part of the company ’ s growth .
“ We have been partnered with TMB Bank for more than 10 years , and have signed on for another 15 years . I would say it ’ s a bit unique and not just a normal broker or intermediary partnership . It ’ s somewhat like the hand and hand management consideration when it comes to thinking about customers ,” observes Chantaravannakul .
“ TMB said they want to make the difference in the financial world . We say we want to change the way people feel about insurance . It is all about giving something inherently better to the customer , so the strategy of the two aligned closely .”
“ Additionally , C2L BIZ is one of our long-term partners , providing service and support in several key systems . In our front office layer , we are using their SymbioSis platform , which integrates well with our core policy admin system .
EXECUTIVE PROFILE
Verapat Chantaravannakul
Verapat has joined FWD Life Insurance Thailand since 2016 as Chief Information Technology Officer , overseeing all aspects of IT initiatives , software development and IT infrastructure . He is passionate about digital transformation , starting from the paradigm shifting in people mindset and working closely with the business units to deliver new value to the customers . Prior to this role , Verapat was the CIO of Generali Insurance Thailand and the Business Transformation and IS Director for Bupa Health Insurance .