SUN LIFE FINANCIAL

132 industry in Indonesia . Before joining Sun Life , she held senior roles in various fields , including sales , marketing , and operations at several of Indonesia ’ s top life insurance companies .

Her excellent leadership at Sun Life has been honoured with numerous prestigious awards , namely The Best Achievement CEO for Insurance Category from Women ’ s Obsession magazine and she was also listed as 100 Business Woman of The Year by SWA magazine – one of prominent business and marketing magazines in Indonesia .

Waty feels that the biggest change is the clients ’ expectation . “ The highest expectation today of every client , whether it comes to insurance or any other service , is the ability to get the service anytime , anywhere that is convenient to them ,” she says . “ A decade ago , if a client called our customer service line and was told to come into one of our offices or heard a recorded message asking to call back tomorrow , they ’ d accept it . Today , the same client heard that message , they ’ d question it .”

As the client expectations have changed , so too has the role and function of IT and indeed the CIO role itself .

Ashvin S . Uttamsingh , Sun Life ’ s Chief Information Officer ( CIO ) in Indonesia , has witnessed this changing client and evolving landscape first hand . Tradition-

— Elin Waty , President Director Sun Life Financial Indonesia

NOVEMBER 2018