ASIA PACIFIC
CLICK TO WATCH : ‘ MY SUN LIFE – INDONESIA ’ 133 ally , IT was a support function , ensuring system stability and availability it acted as an order executer . Today , IT teams are business partners that add real value . “ We ’ re now technology evangelists ,” says Uttamsingh . “ IT is now part of the solution and we are now bringing opportunities and solutions to existing core business problems .”
As Sun Life embarked on its digital transformation , it set out to ensure a mindset change , retooling the team to become agile and making them “ focused , fast and furious in our thinking ”.
Indonesia is an archipelago with a population of around 260 million people . A changing demographic of a younger generation with 178 million smartphone users , coupled with technology advancement , are the key drivers of Sun Life ’ s digital journey . “ This is a journey defined by mobile technology ,” says Uttamsingh , “ We have a relentless focus on doing more for our clients and advisors .”
Sun Life has a comprehensive roadmap for this digital transformation which is broken into multiple streams ,
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