BERKLEY RISK
We speak to Chief Information Officer William Tran regarding the insurance management service company ’ s digital transformation of its operations and offerings …
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W illiam Tran was brought into Berkley Risk – an insurance management services company and part of W . R . Berkley Corporation – in 2016 as Chief Information Officer to bolster the IT function at the Minneapolis-based company . What Tran encountered was an IT system that was addressing the company ’ s multiple operations , but could do much more with greater efficiencies . “ We ’ d been using the same type of system for years ,” Tran explains .
It was clear to Berkley Risk and Tran that new systems and applications could significantly enhance the business . “ We had multiple claim systems that had been acquired over the years , and it just wasn ’ t efficient to support multiple duplicative systems . And our employees had to learn to use all these systems ; logging into and out of multiple systems and different databases . It was clear that we needed to consolidate .” The legacy system was an IBM iSeries
NOVEMBER 2018