CALCULATED RISK
NORTH AMERICA AS / 400 , according to Tran . “ It was a mainframe-type application . In this day and age , sophisticated users , many of whom are younger clients , demand so much more , such as portals . Imagine bringing in a 22-year-old claims adjuster and putting them in front of a bunch of green screens and saying , ‘ OK , so to do this , you type 7 then shift + F2 then you tap , tap , tap …’ That wouldn ’ t work too well with those who grew up with the iPad and the iPhone ,” he jokes . “ Plus , our clients in the marketplace today are looking for web applications and more of a self-service model to access to their data on demand , in real time . “
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Berkley Risk is not strictly speaking a ‘ thirdparty administrator ’, but provides claims , underwriting and full-service governance reporting and oversight for the insurance entities it services . Its business is split between risk-based and fee-based business with both large pool and self-insured group customers and individual risks .
Tran describes the first year of Berkley Risk ’ s digital conversion ( 2017 ) as a ‘ transformation ’. Tran refers to 2018 as the year of ‘ optimization ’ with 2019 seeing him go beyond by looking at emerging technologies . “ In 2017 , I knew we could rethink our IT to reduce both time and
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