William Tran
NORTH AMERICA the future , we need to assess emerging technologies ; anything that can help us in the long term .”
“ We decided to go with a claims handling application called Guidewire . It took us a year to complete the conversions because we had to convert multiple applications and several decades ’ worth of data .” Berkley Risk did the same for their policy and underwriting applications , converting all their customers into the same policy system that is used by multiple Berkley companies . Then , they rolled out web portals for their customers to access claims data and policy information . “ Our customers can now do a lot of stuff on demand in their own time , so it ’ s more of the self-service model our customers were asking for .”
Berkley Risk ’ s original applications supported many clients and the migration to the new system presented challenges in making the transition smooth for the company ’ s internal teams . “ We migrated to the new system and everything was new for everyone . There were a lot of questions like , ‘ This is not the same report I got last year .’ After all , it wasn ’ t an apples to apples comparison as far as the data was concerned because sometimes when you migrate , you have to translate
227
EXECUTIVE PROFILE
William Tran
A transformational leader who leverages technology to drive business success with over 20 years of experience in IT . Currently the CIO of Berkley Risk , Williams has also worked or consulted for many companies including : UsBank , RBC Financial , ArcherGrey , Ditech , Wells Fargo , Abbott , United Health Group , Ameriprise , GMAC / RFC , Boeing , Deluxe , Boston Scientific , CNO Financial Group , Travelers and Accenture .
www . gigabitmagazine . com