THE FUTURE
BERKLEY RISK
228 and transform the data . We had to do a lot of work to reconcile reports .”
That was 2017 . That ’ s what Tran meant by ‘ transformation ’. In 2018 the focus is on ‘ optimization ’. “ In 2018 , we have taken a step back to say ‘ OK , businesses , now that we have the new systems , what are the problems ? How can we help you ?’ Let ’ s optimize what we have . What are the customers saying ? How can we make things better ? What if we auto-generate reports ? Let ’ s find a more efficient way to send checks out ?” So , Berkley Risk is changing their financial application to better leverage technology , like e-payments , to respond more quickly and lower the overall cost .
THE FUTURE
2019 will see Tran looking more closely at emerging technologies such as AI , RPA ( robotic process automation ), and additional predictive analytics . “ We ’ re working with strategic vendors to see what ’ s out there . A lot of people have jumped in right away , and you can burn time and money and get nothing for it . You ’ ve really got to do your homework . The technologies we ’ re looking at are AI and additional predictive analytics because we have a lot of data that can provide insights . Ultimately , we would like become an even more data-driven company . We want to make sure that we can analyze the data and
NOVEMBER 2018