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“ Which means the staff must be enabled before they can first embrace the digital transformation . This has to happen before we can tell our customers and before we engage with customers and enable them with digital tools .
“ We then embarked on creating an open and flexible digital eco system that enables new business insights and opportunities , leveraging the power of data , while at the same time providing anytime , anywhere access to Bank ’ s customers , so we could be agile , quick to market and faster when implementing newer technologies . A strong core banking application was already here for our banking transactions , so we could then connect small micro-services to it through the API ( application programming interface ). So , our strategy was to start with implementation of the ecosystem , to enable us to move fast in the digital era .”
MauBank migrated to a newly-developed HR system , which interacts with a mobile banking application so that staff can now use their mobile to get details for approval . “ Everything is digital . We have our internal social media platform too , and so the digital seed is
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