MAUBANK LTD
“Everything is digital . We have our internal social media platform too , and so the digital seed is already born
252 in the staff . Now they are embracing the digitial transformation and how it can benefit them ”
— Sudheer Prabhu , Chief Information and Digital Officer already born in the staff . Now they are embracing the digital transformation and how it can benefit them .”
Once the internal landscape had been reconfigured the bank could focus its attention out towards the customer . MauBank began with paperless account opening at branches for walk-in customers using a workflowbased system from Laserfiche . Prabhu was then tasked with further enhancing the customer experience . “ We were now ready to launch a unique mobile application to our customers that enables them to open accounts sitting in their homes using their National Identity Cards through technologies like OCR ( optical character recognition ) and RPA
NOVEMBER 2018