Do the majority of your clients realise IT needs to be at the forefront of their thinking ? Where do you think that balance lies today ?
Do you see companies like Mastek taking a pivotal role with their position in the market becoming ever more important ?
TECHNOLOGY
26
Do the majority of your clients realise IT needs to be at the forefront of their thinking ? Where do you think that balance lies today ?
“ Most board members didn ’ t build their careers by being tech savvy but I think they ’ ll get there . The way we interface with customers and shareholders , share information and transact 24 / 7 in the comfort of our own homes is radically different to where the public sector delivers services with a manual process at their convenience , like the Post Office . We ’ ve opened a Pandora ’ s Box with technology and it ’ s going to become as important as financial acumen is today . Leaders will need to look beyond the numbers and also know the digital footprint of their business to run it well . However , many still view tech as a separate function , yet with successful companies it ’ s the core of the business . Look at the impact of Amazon … A technology company engaging with customers via a digital interface which will allow them to diversify into banking , insurance … They are driving change so companies really should start to look at technology in a different light .”
Do you see companies like Mastek taking a pivotal role with their position in the market becoming ever more important ?
“ We ’ re pragmatic … Mastek delivers digital solutions for customers based on their problems . I don ’ t think we ’ re thought leaders who are going to
shape the market . However , the market has a responsibility to undersell and over deliver but for the past 30 years it ’ s been the opposite . Many in boardrooms today probably have | a track record of failed IT projects , be it in government or the commercial sector . I think we as an industry have a duty to bring in technology in a responsible way , because it is going to have a social impact , there ’ s no doubt about it . The regulators have a deeper role to play because the wider introduction of digital technologies will be so profound it ’ s going to have both positive and negative consequences .”
NOVEMBER 2018