AFRICA
“ We have the vision and energy to build on and develop customer centric innovations that drive our brand promise of ‘ how can we help you ’”
— Jaco Coetzee ,
CIO
275 feeling to reap the rewards when so many components start to converge .”
The segment operates as part of a division of FirstRand Bank Limited and is one of the largest financial institutions in the country . As a fiduciary , FNB has a legal responsibility to look after its customers with the Fiduciary division offering wills , trusts and administration of the deceased estates . With digital transformation in mind , FNB Fiduciary is in the process of reviewing its strategy including the use of contextual data to ensure they maintain their customer ’ s need at the core of everything they do and transitioning to paperless systems and processes , thereby making it easier for customers to engage with them .
SWITCHING FROM LEGACY
However , Coetzee stresses that the process of switching from a legacy system for FNB Fiduciary challenged the team to come up with creative practices and solutions that will make everything they do re-usable with a
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