Can you give us some insight into how you go about building customer relationships and keeping them ?
How much has the new age of tech – from blockchain to advanced analytics – disrupted the service you ’ re able to offer your clients ? How do you see that developing over the next few years ?
TECHNOLOGY
28
Can you give us some insight into how you go about building customer relationships and keeping them ?
“ You ’ ve got to be pragmatic with IT services . Although we ’ re in digital , at the end of the day , we ’ re an IT services company . We don ’ t own any IP … It ’ s about how we attract and configure the right talent to almost run itself . The way we drive productivity gains for our customers , there ’ s no silver bullet , it ’ s so unique nobody else could do it . Our great delivery track record is because our technology doesn ’ t deliver to the quality of scale but has a profound business impact on our customers which is something we ’ ve branded Mastek 4.0 where our engineer ’ s North Star is the customer ’ s agenda .”
How much has the new age of tech – from blockchain to advanced analytics – disrupted the service you ’ re able to offer your clients ? How do you see that developing over the next few years ?
“ Particularly in the corporate world , things move slowly … The confidence in deploying blockchain is low . We know how to build it if we were given a project but many companies are hesitant to go down the blockchain road right now because of the government ’ s model and its transparency - it would be bleeding edge for them , though the principles are strong . Mobility and the move to cloud are core trends and that ’ s now the mainstream . It ’ s easy to say , ‘ Let ’ s go to the cloud ’ but from an architecture perspective , be it going to Azure , AWS or even the Oracle client , it ’ s not as straightforward as just writing new software .
Automation will be key - machine to machine learning and then moving into artificial intelligence . It ’ s early days , but I believe it ’ s going to have a more profound impact than blockchain . If you look at it from the perspective of the Indian tech world around 50 % of jobs will be redundant in the next three
NOVEMBER 2018