IMPORTANCE OF INNOVATION
AFRICA
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“ Customers want self service where they are able to check their balance from home or pay bills from anywhere on the planet . Customers want an omnichannel service and this means connecting all these touch points to create a seamless , consistent and pleasant experience . This lets customers move from one touch point to another without feeling a disruption or disconnection .”
IMPORTANCE OF INNOVATION
With companies launching new products at a quicker rate than ever before , it has meant that banks which delay their digital transformation strategies are trailing behind . Banks can develop their products at a reduced cost through utilising their product development and IT operations , or DevOps . Mkandawire is well aware of just how important it is to keep up with the latest trends .
“ Speed and innovation are critical success factors in today ’ s digital world . Being able to innovate quickly and cheaply , test digital products and services in the market , refine them and release them on a regular basis has become a competitive advantage ,”
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