Pestana Worldwide
Pestana Worldwide
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143 to specialise myself in a number of technological trends .” When the opportunity to work at Pestana presented itself , he says that he was “ immediately struck ” by the chance to combine what he ’ d learned in a customer-centric framework that augmented experiences via technology rather than overwhelming them . “ Because it ’ s the service industry , people want to see and interact with you : they want to experience your hotels .” The difficulties of lockdown - the operating milieu in which Oliveira
“ The initial impact of COVID-19 on the company was huge ”
— Gonçalo Marques Oliveira , CIO , Pestana Hotel Group
initially found himself - made it readily apparent to him that Pestana ’ s tech partners are indispensable to the company . Reaching out to them with two goals in mind ( securing both operational and financial support , if needed ), Oliveira says that the result was largely
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