of this sees the department tracking trends within its data to be more proactive in its outreach and securing digital channels to communicate with families to ensure they are being supported .
“ This allows us to follow up more efficiently and keep families engaged , especially in rural or harder-to-reach areas ,” Frank explains .
Automating workflows to enhance processes DCS ’ s partnership with leading technology company IBM has been an integral part of its digital transformation strategy . With its technology prowess , IBM has helped DCS advance its technology infrastructure by providing digital solutions .
“ They have also helped us rethink how we use data and systems to improve outcomes for the children and families we serve ,” Frank explains . “ It ’ s not just a vendor relationship — it ’ s a collaboration that has allowed us to drive meaningful changes in how we operate .”
Data analytics is one area in which IBM ’ s technology has been invaluable to DCS , helping it integrate data from multiple sources and turn this into actionable insights .
“ This has improved everything from case management to decision making , enabling our caseworkers to access the right information at the right time ,” Frank notes .
He adds : “ IBM has also helped us scale and develop our comprehensive child welfare information systems , making
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