“ Digital transformation is unavoidable . It ’ s happening because multiple technologies are rapidly evolving all the time ” says Chouhan . “ Digital transformation is unavoidable . It ’ s happening because multiple technologies are rapidly evolving all the time . Mashreq is arguably the pioneer in the region to deploy robotic capabilities at multiple levels .”
“ We believe the advancement we have seen in robotics capabilities from basic manual tasks to intelligent predictive tasks is happening because technology has bolted on pieces of different capabilities . The concept of a digital workforce emerged at Mashreq slowly , because as we began to roll out repetitive manual processes the robotic elements were running , we realised that like a human worker , the digital worker also needs supervision . It needs to be checked for accuracy , for productivity , it needs training and retraining – just like a human worker .
“ With a digital worker you can skill-up with ease – a simple upgrade – but it ’ s still a worker . The concept of supervising these technologies was at the heart of us acknowledging the digital workforce .” Of course , Mashreq maintains a
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