37 beings speak and think . Consequently , the assistant is designed to recognise context , and figure out precisely what area is being talked about .
Companies are using Oracle ’ s AI technologies in many and varied ways , with particular demand for customer service and support . Customers include delivery firm Hermes Group which has partnered with Oracle for over two and a half years . “ The net promoter score ( NPS ) has really gone up from the customer perspective , and from the enterprise perspective , the cost of support has gone down significantly . We are able to deflect 50 to 60 % of the calls to be handled by the digital assistant , as opposed to going to a human .” Uliyar stresses that any escalations go to a human agent to avoid a frustrating experience . That same technology is also being put to use inside organisations , a particularly invaluable service in the age of COVID-19 , where IT departments are pressured to support geographically scattered employees .
Uliyar sees the future of Oracle ’ s AI platform as allowing its customers
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