“ CIOs around the world today , there ’ s not many that I keep up with that are internal IT only . They ’ re out there driving commercial revenue or they ’ re participating in the experience for our customers , much more in a different way ”
investments that companies have made for so many years and trying to figure out , did I get my money back and am I done ? Or will I ever be done ? That ’ s where the CIO function is so different today .
You ’ ve got to be able to tell the story . You ’ ve got to be able to articulate where you ’ re going , what that destination looks like , and you ’ ve got to make sure people are participating in that journey . As opposed to a statement of , “ Well , I need a million pounds for this activity ,” you ’ ve got to be able to articulate better where you are and where you are in that journey . That ’ s the hard part .
I think the improvement part of it , especially around digital , we have to talk about things outside of finance and outside of normal operating metrics . Operating metrics like uptime and availability in the cloud or something like that – now , we ’ ve got to get down to personal productivity , back to some of the things around leaning process , time to complete activities , because that ’ s where the digital returns really come from , from your transformation activities .
24 October 2024
CREDIT : SAS