STEVE ELCOCK
DIGITAL TRANSFORMATION
This capability allows organisations to predict staffing needs with unprecedented accuracy , optimise schedules based on multiple variables , and even anticipate potential issues before they arise . Moreover , Nathan describes how AI is increasingly assisting human employees with their tasks and interactions .
“ AI serves as a by-their-side assistant to employees , guiding employees in real-time during tasks and interactions to lead to faster , optimal outcomes .”
Benefits of modern workforce management systems The adoption of modern workforce management practices and technologies offers numerous benefits to businesses . Andrew Garcia , Senior Director of Product Management at Dayforce , highlights some of these benefits :
“ WFM technology enhances the accuracy of demand forecasting and budgeting , enabling companies to optimise labour costs ,” he says . “ By leveraging historical data and advanced algorithms , these tools help managers predict staffing needs more precisely , reducing overstaffing or understaffing issues . This improved accuracy ensures that the right people are in the right place at the right time , enhancing scheduling efficiency and ultimately leading to better customer service and increased productivity .”
Beyond efficiency gains , modern workforce management systems an significantly improve the employee experience .
Andrew says : “ WFM technology also empowers employees with self-service options , such as the ability to view
STEVE ELCOCK
TITLE : FOUNDER AND CEO COMPANY : ELEMENTSUITE INDUSTRY : HR TECHNOLOGY LOCATION : UNITED KINGDOM
Steve Elcock is the founder and CEO of elementsuite , a company specialising in HR technology solutions . He advocates for a staged approach in implementing workforce management systems and emphasises the importance of flexibility in modern workforce practices , particularly in retail and hospitality sectors .
“ One significant challenge is the mindset shift required to understand that workforce management is not a binary process but a continuous improvement journey ”
STEVE ELCOCK FOUNDER AND CEO , ELEMENTSUITE
74 October 2024