incidents and implement preventive measures, focusing on reducing repair times and increasing network availability.
“ For Sunrise, that means improved uptime, faster incident resolution and consistent service quality,” Francis notes.“ We integrate deeply with their operational processes, ensuring seamless communication and escalation paths.”
The partnership has accelerated Connect44’ s development of automation technologies and AI applications, with technical teams from both companies participating in joint development projects focused on network automation and predictive analytics.
“ Our talent strategy is a key driver of co-innovation with Sunrise, especially as we continue to develop further automation and AI technologies,” Francis states.“ At Connect44, we invest heavily in recruiting, training and retaining top-tier NOC engineers who bring deep technical expertise.”
Connect44 adapts Swiss operations for multilingual market requirements multiple languages and adapt to regional requirements. As a result, Connect44 has management and technical staff with language skills in German, French and Italian to support Sunrise’ s customer base across Swiss regions.
“ Switzerland is a unique environment with high expectations around precision, quality, and multilingual communication,” Francis explains.“ That’ s why we build teams that are not only technically skilled but also culturally aligned – fluent in local languages and deeply familiar with Swiss operational standards.”
Connect44’ s Swiss operations incorporate practices from its international markets whilst adhering to local regulatory requirements. Technical teams undergo training on Swissspecific network standards and regulatory frameworks to ensure compliance.
“ We also try to bring new learnings and best practices from outside of Switzerland that may be relevant for the Swiss market,” Francis concludes.
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Switzerland’ s telecommunications market requires service providers to operate in