such as a network engineer exploring project management.
His guiding principle is clear:“ Train people well enough that they can leave, but create an environment where they don’ t want to.”
Jason’ s people-first philosophy guides the introduction of technology across the business. A strong advocate of the“ crawl, walk, run” approach, he prioritises honesty and transparency. He and his team, in partnership with HR and the individual business units, are clear from the outset that adopting complex systems like SAP comes with challenges. By setting realistic post-go
-live milestones and training users to handle real-world scenarios – not just ideal use cases – they reduce anxiety and build confidence.
“ The biggest success factor in any transformation,” Jason goes on,“ is focusing on the user and walking a mile in their shoes.”
He is quick to credit his leadership team for these successes, naming Lisa McDaniel( PMO), Emily Cellar( Infrastructure & Security), Nigel Sopp( Enterprise Applications), Brian Peters( Data & Analytics) and Wade Nielsen( E-commerce) as the key drivers of the change. technologymagazine. com 211