TECHNOLOGY STRATEGY into the same trusted flow of work. It is less about another clever tool, and more about connecting intelligence to execution.
It’ s also true that having strong data foundations in place is critical for successful AI adoption and a failure to do so is often a major obstacle for those attempting to scale AI. As many as 73 % of UK executives in the ServiceNow Enterprise AI Maturity Index cite inadequate data accuracy, access and management as a major barrier.
Louise: The workplace is no longer simply physical or digital, it’ s both. Most organisations now operate in hybrid environments where AI must function seamlessly across every touchpoint: meeting rooms, laptops, phones, contact centres and collaboration platforms. More importantly, AI needs to serve
everyone across all business functions, including remote workers and those unable to attend critical meetings.
In practice, companies excel when every employee can easily access the information they need to do their job effectively. Meetings shouldn’ t disappear into unwatched recordings. Instead, key points should become searchable knowledge, actions should convert into trackable tasks and follow-ups should be clearly defined. Everyone should be able to participate fully, whether they joined late, speak a different language or rely on accessibility features.
AI can transform collaboration into a more inclusive experience. Through live summaries, real-time transcripts, instant translations, intelligent recordings and AI-generated insights, distributed teams can maintain alignment regardless of location, time zone, or individual information processing styles.
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