In India , the government ’ s plans to transform railways are ambitious . If rolled out effectively , they have the potential to elevate India ’ s transport system to compete with those in Japan and others around the world . The UK ’ s rail networks could consider following suit , if operators want to deliver high quality customer service to meet demand .

Mobile phones are the best tool to support this transformation and offer a range of benefits to passengers and service providers . But passenger privacy must remain a priority .

It is only by adopting a mobile authentication service that travel operators can ensure data is really secure and ensure consumer confidence when embracing new digital travel services .

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