REINVENTING INSURANCE DISTRIBUTION . TRANSFORMATION ASSURED .
FWD group began its journey in Philippines Insurance market as a new entrant in the Insurance landscape . FWD group ’ s vision was to create a new technology driven insurance enterprise with ability to adapt to “ New Age Disruptive Operating Models ”. FWD Philippines aspired to have a ready Omni-channel Platform to leapfrog ahead of established insurers in a short time .
C2L BIZ Solutions - a leading insurance business solutions company in Asia , has been a partner of choice for FWD group since its inception . The alignment of FWD group ’ s technology leadership vision and C2L ’ s transformational solution components has been the cornerstone of the alliance between FWD and C2L BIZ . To maximize the impact , strategy focussed on very aggressive roll out timelines . Thus , the focus from day one was to leverage the “ ready system ” to launch the business rapidly . For the FWD group , C2L ’ s Insurance domain knowledge and its unique Insurance distribution focussed - SymbioSys Solutions Suite were a key to its strategy to bring in the necessary agility and sustainability to the digital ecosystem .
Challenges were galore . In addition to aggressive timelines , the key challenge was to attract and retain new breed of advisors and channel partners to the FWD organization . It was thus mandatory to provide exemplary service levels , with a paperless offi ce . Also , to support the growing business dynamism a proven system with confi guration driven agility was critical for business success of FWD in Philippines .
To achieve the same , the focus from day one was to leverage SymbioSys Suite ’ s best practices & features “ as-is ” and gradually adapt to unique business needs of the Philippines markets later . The fi eld sales force empowered with proven point of sale tool like SymbioSys Sales Tools . To complement the said fi eld force enablement - the SymbioSys New Business solution with its embedded SymbioSys Underwriting Engine provided the critical underwriting automation . SymbioSys Underwriting Engine not only provided the best Straight Through Processing ( STP ) but also provided seamlessly integrated and decentralized “ Expert Underwriting ” decisions .
To provide unique discerning service adaptation to its channels , another of C2L ’ s fl agship solution - SymbioSys