DMS ( Distribution Management System ) played a crucial role to attract , quickly onboard , and even differentiate services for different segment of partners . It was also able to quickly launch many innovative campaigns and contests , leveraging the powerful confi gurability in C2L BIZ ’ s SymbioSys DMS .
In addition to the automated distribution management , for channel / customers self-servicing , needed enterprise-wide integrated view of relationships which was consolidated through C2L ’ s SymbioSys Insurance Operational Data Store ( ODS ). SymbioSys ODS thus provided a single consolidated data repository for all downstream systems and MIS needs . After successful entry , focus shifted to leverage the rapidly emerging digital ecosystem by learning quickly and rapidly adapting the products , processes and rules to the digital ecosystem . C2L ’ s SymbioSys Solutions Suite has not only helped FWD set new norms to conventional operating model but also provides a new age services oriented platform to thrive on the rapidly emerging digital omnichannel ecosystem .
At the end of the 3 years journey , FWD Philippines has been rated high in the Digital Business . FWD Philippines has not only been able to attract and achieve largest growth of agents , but has also recorded one of the highest new business issuance growth rate in Philippines . With 100 % paperless and intelligent decentralized processing , the NIGO ( Not in Good Order ) ratio is signifi cantly lower than industry average . With comprehensive self-servicing and automated communications , the channels could maximize feet on the street .
FWD has not only been able to live up to its promises to its ’ young and aggressive channels , but exceed the same by providing best of breed services and fl exibilities to its channels . The above has yielded in aligning the business growth to a more profi table and sustainable long term business for FWD .
Both FWD and C2L BIZ teams embarked on this journey demonstrating exemplary collaboration , realizing the FWD group ’ s vision , ably supported by a sustainable , fl exible and transformational SymbioSys Solutions Suite from C2L . www . c2lbiz . com