Technology Magazine September 2017 | Page 216

JACK COOPER HOLDINGS
Jack Cooper archive photograph
and across all platforms , using a laptop , a tablet or a smartphone
As we saw earlier , the IT team is hands-on where serving the business is concerned . Nevertheless Hay encourages an outward-looking approach to problem solving . “ IT leadership needs to spend 60 percent of its time outside the organisation but it ’ s rare for that to happen . This is something we are working on – keeping regular interaction with executives and key leaders in Jack Cooper while maintain contact with groups of people outside of the firm , or even the industry , in order to learn how to do things better .”
The IT team uses a bimodal approach , focusing on both the known and the uncertain . When it comes to innovation projects , he tends to call in the help of a limited number of trusted third parties (“ I call them arrows in my quiver !”) to get projects set up quickly , so they can be tested and if necessary adapted . “ When innovating , you need to determine the likelihood of success early on . If you are
216 September 2017