IOWA COMMUNICATIONS NETWORK
“ Customers could raise the bandwidth , change security services , look
up features , or even see analytics ”
Jessica Jensen
ICN Executive Administrator
– Ric Lumbard , Executive Director
the process is completed , creating a more streamlined , efficient service .
Positive feedback Through this automation process , ICN has also looked internally at its staff and its ongoing recruitment needs . With many loyal employees serving over 20 years in the organisation , ICN placed a hiring freeze for the first six months , enabling the agency to maximise the intelligent assets it already has in-house . It will also allow staff to become accustomed to these new ways of working , and support them through increased training opportunities , before looking outward to source new talent .
“ We have a very detailed process of how we are rolling this out ,” comments Lumbard . “ The first phase is the establishment of an away team , which will be the people who are going to
88 September 2017